FORMATION CERTIFIANTES ISO 10002-ISO 10004

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display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” content_align=”left” size=”1″ fusion_font_family_title_font=”Mulish” fusion_font_variant_title_font=”700″ font_size=”42px” line_height=”1.3″ letter_spacing=”-0.015em” text_transform=”capitalize” text_color=”#0f0f0f” text_shadow=”no” text_shadow_blur=”0″ text_stroke=”no” text_stroke_size=”1″ text_overflow=”none” gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_type=”reveal” animation_direction=”left” animation_color=”#ededed” animation_speed=”1.5″ animation_delay=”0.5″]Qu’est-ce que : [fusion_highlight background=”yes” background_style=”marker_style” color=”#f6ae03″ rounded=”no” text_color=”#0f0f0f” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ text_stroke=”no” text_stroke_size=”1″ text_stroke_color=”” class=”” id=””] l’ISO 10002 [/fusion_highlight] ?[/fusion_title][fusion_separator style_type=”single solid” flex_grow=”0″ height=”20″ alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” top_margin=”25px” bottom_margin=”40px” sep_color=”rgba(219,219,219,0.5)” /][fusion_text hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” margin_bottom=”50px” fusion_font_family_text_font=”Mulish” fusion_font_variant_text_font=”400″ font_size=”18px” line_height=”1.7″ letter_spacing=”-0.015em” text_transform=”var(–awb-typography4-text-transform)” text_color=”#474747″ animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″]

L’ISO 10002 est une norme internationale qui fournit des lignes directrices pour la gestion des réclamations dans les organisations. Elle s’inscrit dans le cadre de la satisfaction client et aide les entreprises à Mettre en place un système structuré et efficace pour traiter les réclamations des clients et Identifier et résoudre rapidement les problèmes pour renforcer la confiance des clients.

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Les personnes certifiées ISO 10002 acquièrent une expertise leur permettant de :

Concevoir, mettre en œuvre et gérer un système de gestion des réclamations conforme à la norme ISO 10002.
Analyser et résoudre efficacement les plaintes pour réduire les insatisfactions clients.
Identifier les causes profondes des réclamations et proposer des actions correctives durables.
Favoriser une culture d’écoute et d’amélioration continue au sein de l’organisation.

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Les compétences développées grâce à la formation ISO 10002 du management de la qualité et de la satisfaction client comprennent :

Compétences en gestion des réclamations : Les participants sont formés à la gestion des plaintes, à leur résolution rapide pour éviter les problèmes récurrents.
Compétences en gestion de la satisfaction client garantissent que l’organisation reste réceptive et réactive aux besoins et attentes des clients.
Compétences en gestion proactive de la qualité : Prévenir les problèmes en analysant les causes profondes et en apportant des améliorations continues.

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Qu’est-ce que : [fusion_highlight background=”yes” background_style=”marker_style” color=”#f6ae03″ rounded=”no” text_color=”#0f0f0f” gradient_font=”no” gradient_start_color=”” gradient_end_color=”” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ text_stroke=”no” text_stroke_size=”1″ text_stroke_color=”” class=”” id=””] l’ISO 10004 [/fusion_highlight] ?

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L’ISO 10004 est une norme qui fournit des lignes directrices pour surveiller et mesurer la satisfaction client dans le cadre d’une amélioration continue des services et produits. Elle s’inscrit dans une approche de gestion proactive pour garantir que les besoins et attentes des clients sont compris et satisfaits.

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Les personnes certifiées ISO 10004 :2018 démontrent qu’elles possèdent l’expertise nécessaire pour Identifier, évaluer, et améliorer les relations avec les clients, Favoriser une culture d’écoute client au sein de l’organisation et Créer de stratégies pour intégrer les attentes des clients dans les objectifs stratégiques.

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Les participants à la formation acquièrent des compétences clés pour :

Documenter et standardiser les processus liés à la satisfaction client
Analyser les résultats des enquêtes et indicateurs pour éclairer les décisions stratégiques.
Mobiliser les équipes pour mettre en œuvre une culture d’amélioration continue.

[/fusion_toggle][/fusion_accordion][/fusion_builder_column_inner][/fusion_builder_row_inner][/fusion_builder_column][fusion_builder_column type=”2_5″ type=”2_5″ layout=”2_5″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” column_tag=”div” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ hover_type=”none” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ lazy_load=”none” background_position=”center bottom” background_repeat=”no-repeat” background_blend_mode=”none” background_slider_skip_lazy_loading=”no” background_slider_loop=”yes” background_slider_pause_on_hover=”no” background_slider_slideshow_speed=”5000″ background_slider_animation=”fade” background_slider_direction=”up” background_slider_animation_speed=”800″ sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” absolute=”off” filter_type=”regular” filter_hover_element=”self” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_hover_element=”self” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ transition_duration=”300″ transition_easing=”ease” scroll_motion_devices=”small-visibility,medium-visibility,large-visibility” animation_direction=”up” animation_speed=”1.5″ animation_delay=”0″ margin_bottom=”0px” background_image_id=”4879|full” animation_type=”fade” last=”true” border_position=”all” background_size=”custom” first=”false” min_height=”” link=””][fusion_imageframe image_id=”4410|large” aspect_ratio=”custom” custom_aspect_ratio=”107″ lightbox=”no” linktarget=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” align_medium=”none” align_small=”none” align=”none” mask=”mask-2″ hover_type=”none” magnify_duration=”120″ scroll_height=”100″ scroll_speed=”1″ margin_bottom=”30px” caption_style=”off” caption_align_medium=”none” caption_align_small=”none” caption_align=”none” caption_title_tag=”2″ animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″]https://isctmaroc.com/wp-content/uploads/2025/02/B19-1024×683.jpg[/fusion_imageframe][fusion_accordion type=”toggles” inactive_icon=”fa-angle-double-down fas” active_icon=”fa-angle-double-up fas” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” boxed_mode=”no” border_size=”1″ divider_line=”yes” title_tag=”h5″ fusion_font_family_title_font=”Mulish” fusion_font_variant_title_font=”400″ title_font_size=”18px” title_color=”var(–awb-color8)” icon_size=”14″ icon_color=”var(–awb-color5)” icon_boxed_mode=”yes” icon_box_color=”var(–awb-color1)” fusion_font_family_content_font=”Mulish” fusion_font_variant_content_font=”500″ content_font_size=”16px” content_color=”var(–awb-color8)” toggle_active_accent_color=”var(–awb-color7)”][fusion_toggle title=”En quoi la formation au management de la qualité est-elle essentielle pour vous ?” open=”no” title_font_size=”18px” title_color=”var(–awb-color8)” fusion_font_family_content_font=”Mulish” fusion_font_variant_content_font=”400″ content_font_size=”14px” content_text_transform=”capitalize” content_color=”var(–awb-color8)”]

L’ISO 10002 vous aide à l’amélioration de la satisfaction client par une gestion rigoureuse des réclamations en renforçant leur confiance et leur satisfaction et assurer l’amélioration continue par Les retours clients qui sont une source précieuse pour identifier les axes d’amélioration dans les processus, produits et services.

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L’ISO 10004 vous aide à Renforcer la satisfaction client par la réponse aux attentes grâce à une gestion efficace des retours clients et une analyse approfondie ainsi, Améliorer la compétitivité de l’entreprise en valorisant la satisfaction client. La norme ISO 10004vous aide à réduire les litiges et insatisfactions liées aux clients.

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EXEMPLAR GLOBAL

[/fusion_title][fusion_checklist type=”icons” icon=”fa-check fas” iconcolor=”var(–awb-color5)” circle=”yes” circlecolor=”hsla(var(–awb-color4-h),var(–awb-color4-s),var(–awb-color4-l),calc(var(–awb-color4-a) – 90%))” item_padding_top=”0px” item_padding_right=”0px” item_padding_bottom=”0px” item_padding_left=”10px” margin_bottom=”10px” hide_on_mobile=”small-visibility,medium-visibility,large-visibility”][fusion_li_item]

ISO 10004 Foundation

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lazy_load=”none” background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” sticky=”off” sticky_devices=”small-visibility,medium-visibility,large-visibility” filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ transform_type=”regular” transform_scale_x=”1″ transform_scale_y=”1″ transform_translate_x=”0″ transform_translate_y=”0″ transform_rotate=”0″ transform_skew_x=”0″ transform_skew_y=”0″ transform_scale_x_hover=”1″ transform_scale_y_hover=”1″ transform_translate_x_hover=”0″ transform_translate_y_hover=”0″ transform_rotate_hover=”0″ transform_skew_x_hover=”0″ transform_skew_y_hover=”0″ animation_direction=”left” animation_speed=”0.3″ last=”true” border_position=”all” margin_bottom=”0px” element_content=”” first=”true” min_height=”” link=””][fusion_imageframe image_id=”4413|large” aspect_ratio=”custom” custom_aspect_ratio=”70″ lightbox=”no” linktarget=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” align_medium=”none” align_small=”none” align=”none” hover_type=”none” magnify_duration=”120″ scroll_height=”100″ scroll_speed=”1″ caption_style=”off” caption_align_medium=”none” caption_align_small=”none” caption_align=”none” caption_title_tag=”2″ animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″ filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″]https://isctmaroc.com/wp-content/uploads/2025/02/B19b-1024×683.jpg[/fusion_imageframe][/fusion_builder_column_inner][/fusion_builder_row_inner][fusion_separator style_type=”default” flex_grow=”0″ alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” width=”100px” sep_color=”var(–awb-color2)” top_margin=”5px” /][fusion_title title_type=”text” rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” content_align=”left” size=”6″ text_shadow=”no” text_shadow_blur=”0″ gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″ hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” margin_left=”10px” margin_bottom=”10px” margin_top=”10px” margin_left_small=”40px” margin_top_small=”40px” margin_right=”10px”]

EXEMPLAR GLOBAL

ISO 10002 Foundation

[/fusion_li_item][/fusion_checklist][fusion_button link=”https://isctmaroc.com/exemplar-global-iso-10002-foundation/” target=”_blank” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” color=”custom” button_gradient_top_color_hover=”hsla(var(–awb-color1-h),var(–awb-color1-s),var(–awb-color1-l),calc(var(–awb-color1-a) – 100%))” button_gradient_top_color=”hsla(var(–awb-color1-h),var(–awb-color1-s),var(–awb-color1-l),calc(var(–awb-color1-a) – 100%))” button_gradient_bottom_color_hover=”hsla(var(–awb-color1-h),var(–awb-color1-s),var(–awb-color1-l),calc(var(–awb-color1-a) – 100%))” button_gradient_bottom_color=”hsla(var(–awb-color1-h),var(–awb-color1-s),var(–awb-color1-l),calc(var(–awb-color1-a) – 100%))” linear_angle=”180″ accent_hover_color=”var(–awb-color8)” accent_color=”var(–awb-color5)” bevel_color=”var(–awb-color5)” bevel_color_hover=”var(–awb-color8)” border_top=”0px” border_right=”0px” border_bottom=”0px” border_left=”0px” border_radius_top_left=”100px” border_radius_top_right=”100px” border_radius_bottom_right=”100px” border_radius_bottom_left=”100px” border_hover_color=”var(–awb-color5)” border_color=”var(–awb-color4)” padding_top=”0px” padding_right=”30px” padding_bottom=”20px” padding_left=”30px” fusion_font_family_button_font=”Mulish” fusion_font_variant_button_font=”400″ font_size=”var(–awb-typography3-font-size)” line_height=”var(–awb-typography3-line-height)” letter_spacing=”var(–awb-typography3-letter-spacing)” text_transform=”var(–awb-typography3-text-transform)” stretch=”default” margin_left=”-18px” icon=”fusion-prefix-awb-business-long-arrow-alt-right-solid” icon_position=”right” icon_divider=”no” hover_transition=”icon_position” animation_direction=”left” animation_speed=”0.3″ animation_delay=”0″]Lire la suite[/fusion_button][fusion_separator style_type=”default” flex_grow=”0″ alignment=”center” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” width=”100px” sep_color=”var(–awb-color2)” /][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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